Make a Complaint

Regulated Complaints Post: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452671560 E-mail: complaints@automotive-compliance.co.uk

Financial Ombudsman Service, the following information must also be added to this page: If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk


Procedure
Autovogue UK Ltd, will work to resolve any issue within 10 working days but will endeavour to respond as soon as possible. We are confident that you will be satisfied with every aspect of the service we provide, however acknowledge from time-to-time problems may arise. In such event, please contact the dealership in the first instance:

Autovogue UK Itd,
AV Build & Performance Centre,
The Old Garage,
Stableford,
Staffordshire,
ST5 4EN
Tel. 01785 220101

After our complaint is handled if you remain unsatisfied you have the right to contact the financial services ombudsman (FOS). The FOS offer a free and independent service on behalf of the customer. They will ask if the dealership has been given the opportunity to rectify your issue in the first instance. The FOS contact details can be found below:

Financial Ombudsman Services
www.financial-ombudsman.org.uk
Exchange Tower, London, E14 9SR
Autovogue UK Itd
AVR build & Performance centre
The Old Garage
Stableford
Staffordshire
ST5 4EN

www.financial-ombudsman.org.uk